We want you to be happy with your purchase. For items bought in store, we offer an exchange or credit note if the item is returned within 90 days. We do not offer refunds on items bought in store.
We will repair or replace goods which fail to comply with the provisions of the Sale of Goods and Supply of Services Act, 1980.
Please note that this only applies to items purchased through our website and not for items purchased in-store. Exchanges or refunds for items purchased online are possible within 14 days of purchase. This period starts on the day you receive an email stating your order has been dispatched. Please contact us by email in advance of a return so we know to expect it. This will also allow us to arrange the return of the item within our own stock system. We will respond to you with further instructions. All tags and tickets must still be attached to the items, and all certificates and paperwork also returned. We cannot offer a refund where the items shows faults or damages caused by accident, neglect, or misuse.
Customised orders, such as engraved items or special requests, are not refundable. If you have requested that we adjust the finger size of a ring, the cost of sizing, and also the cost of adjusting the ring size back, will be deducted from your refund. Items purchased in-store can be exchanged; please contact us for details.
We welcome deposits. Typically a 25% deposit is required to secure an item, with the balance paid within 4 weeks. Deposits are non-refundable, but are transferable to another piece of stock. If the balance is not paid within 4 weeks, the item may be put back up for sale, and you will be issued with a credit note. We want to work with you to find a suitable arrangement, please call us to arrange putting a deposit on a piece of stock, or to discuss an extended timescale or different deposit amount.
If you would like help with selecting an item, information or guidance, have a complaint or simply wish to offer us feedback, please contact us at firstname.lastname@example.org, via WhatsApp at +353879875219, or by post to
Privacy & Cookies Policy
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.